Return and Refund Policy

Accepted Returns

Whether your item is defective or non-defective, we accept returns. To start a return, please email support@londonslights.co.uk. Please note that we cannot accept items sent back to us without prior approval.

Exchanges

If you’ve had a change of mind and want a different product, we can do an exchange. Please contact our support team with your order number and the item you’d like instead, and we will walk you through the process.

Product Condition

In order to do a return, the products condition must be new only. This means the product must be unused, include all original tags, and be in its original packaging.

Return Window

You have a 30 day window from the date your package arrives to start a return request.

Return Method

All returns are processed by mail. After your return request is approved, we will send you a return address as well as instructions on how to ship the item back. We ask that you package the product safely to avoid damage while in transit.

Return Label

The cost of return postage is the customer's responsibility. We highly recommend using a shipping service with tracking to guarantee the package arrives safely at our facility.

Restocking Fees

We believe in keeping things easy for our customers, which is why we do not charge any restocking fees on returned orders.

Refund Time

After we receive and inspect your return, your refund will be credited back to the payment method you use to make the purchase. You can expect this transaction to be finalised within 7 days.

If you have any questions, we are more than happy to help! 

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@londonslights.co.uk
Phone Number: +442045771493

Business Information
Londons Lights is operated by Eshold Limited, a company registered in the United Kingdom.

Company Number: 15909735

Address: 46 Aldgate High Street, London, England, EC3N 1AL