FAQs

1. When will my order arrive?
We work to deliver your order promptly. Our typical timeline is:

  • Processing: 0-1 business days (Mon-Fri)
  • Delivery Transit: 5-7 business days (Mon-Fri)
  • Total Expected Time: 5-8 business days (Mon-Fri)

2. Do you offer free shipping?
Yes! We offer complimentary delivery on all orders shipped within the United Kingdom.

3. What payment methods do you accept?
We accept a range of secure payment options, including:

  • Amazon Pay
  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

4. What if my item is damaged or faulty?
If your product arrives defective, we'll send you a replacement at no charge. Just get in touch with us and start the return process within 30 days of receiving your order. For full details, please see our Return and Refund Policy.

5. How can I contact customer support?
We're here to assist! Reach us through our contact us page or email us directly at support@londonslights.co.uk.

6. Can I exchange an item?
If you'd like to exchange your product for a different one, please refer to the steps in our Return and Refund Policy.

7. How do I track my order?
Once your order ships, you can track its journey via the Track Your Order page on our website.

8. Can I change or cancel my order?
If you need to update your order, please contact us right away at support@londonslights.co.uk. We'll do our best to accommodate your request, but changes may not be possible once fulfilment is underway.

9. Is my personal information secure?
Yes. We take your privacy seriously by using SSL encryption on all transactions, and we never sell or share your personal information with third parties.

10. Who covers the cost of return shipping?
Return postage is the customer's responsibility for returns made within the 30-day window. Please refer to our Return and Refund Policy for full information.

If you have any questions, we are more than happy to help! 

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@londonslights.co.uk
Phone Number: +442045771493

Business Information
Londons Lights is operated by Eshold Limited, a company registered in the United Kingdom.

Company Number: 15909735

Address: 46 Aldgate High Street, London, England, EC3N 1AL