Privacy Policy

This website is operated by Londons Lights (a brand of Eshold Limited). Throughout this Policy, the terms "we," "us," and "our" refer to Londons Lights. We are committed to safeguarding and respecting your privacy in accordance with United Kingdom data protection laws.

1. Information We Collect

We collect and process the following personal information:

  • Identity Data: Name, date of birth, and gender (where provided).
  • Contact Data: Postal address, email address, and telephone number.
  • Financial Data: Payment details and credit card information (processed securely through third-party providers).
  • Technical Data: IP (Internet Protocol) address, login information, browser type and version, used for server diagnostics and website administration.
  • Usage Data: Information regarding how you interact with our website, products, and services.

2. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal grounds to process your data:

  • Contractual Necessity: To fulfill your orders and deliver products or vouchers.
  • Consent: For sending marketing communications and newsletters.
  • Legitimate Interests: To enhance our business operations, provide customer support, and maintain website security.
  • Legal Obligation: To comply with fraud prevention and tax regulations.

3. Use and Disclosure of Your Information

We use your information to deliver a personalized shopping experience and to communicate with you about your account or purchases.

  • Third-Party Service Providers: We may share your data with trusted partners and subcontractors to fulfill our obligations to you.
  • No Sale of Data: We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
  • Legal Disclosures: We reserve the right to disclose your data to comply with applicable laws, respond to lawful requests from authorities, or protect the rights and property of Londons Lights.

4. International Data Transfers

We may transfer your information to countries outside the UK or the European Economic Area (EEA). When we do, we ensure a comparable level of protection by implementing at least one of the following safeguards:

  • Transferring data to countries recognized as providing adequate protection by the UK government.
  • Using approved contracts that afford personal data the same protections it receives in the UK.

5. Email Communications

By registering, you may receive emails for the following purposes:

  • Account information and registration confirmations.
  • Service updates and reminders.
  • Requested products or information.
  • Newsletters and promotional offers (only where you have consented).

Note: You may unsubscribe from marketing or promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

6. Security and Data Retention

We employ strong security measures to prevent your personal information from being accidentally lost, used, or accessed without authorization. We retain your personal data for up to three years following your last interaction with us, unless a longer retention period is required by law (e.g., for tax purposes).

7. Your Legal Rights

Under UK data protection laws, you have the following rights:

  • Access: You may request a copy of the personal data we hold about you. This is typically free of charge.
  • Correction: The right to request that we correct any inaccuracies in your information.
  • Erasure: The right to request that we delete your data (the "Right to be Forgotten").
  • Objection: The right to object to our processing of your data for direct marketing purposes.
  • Portability: The right to request the transfer of your data to another service provider.

To exercise these rights, please contact us through our Customer Service channels. We will respond to all valid requests within 30 days.

8. Third-Party Payment Systems

By making a purchase on this website, you acknowledge that payment details are processed by third-party payment systems. Your financial information is managed in accordance with their respective privacy policies. You waive any legal action against these third-party entities regarding their ability to receive payments for the operation of this website.

9. Cookies

We use cookies and similar technologies to ensure our website operates securely and to improve your browsing experience. Strictly necessary cookies are deployed automatically to enable essential site functionality; however, all other types of cookies, such as those used for analytics, performance, or personalized advertising, are only activated with your explicit consent. You can manage your preferences or withdraw your consent at any time through our interactive cookie management tool. While you may also control cookies via your browser settings, please note that disabling strictly necessary cookies may limit the website's functionality.

The data collected through cookies is primarily used to monitor site traffic and visitor behavior in an aggregated or anonymized format. If advertisements appear on this website, authorized third-party advertisers may also place cookies on your device to deliver relevant content. We do not allow these third-party cookies to activate unless you have opted in to marketing cookies through our settings. For more information on how these third parties handle your data, please refer to their respective privacy policies. (Please note that use of this website is not intended for individuals under the age of 18.)

10. Complaints

If you have concerns about how we manage your data, please contact us directly so we can address the issue. You also have the right to file a complaint at any time with the Information Commissioner's Office (ICO), the UK regulator for data protection matters.

If you have any questions, we are more than happy to help! 

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@londonslights.co.uk
Phone Number: +442045771493

Business Information
Londons Lights is operated by Eshold Limited, a company registered in the United Kingdom.

Company Number: 15909735

Address: 46 Aldgate High Street, London, England, EC3N 1AL